Collection, modification and / or refund policies

Collection, modification and / or refund policies

In accordance with legislative decree 557 of April 15, 2020, HOTELES HV SAS, will have the following policies for collection, cancellation and / or refund of money for people who do not use the services, alleging causes associated with covid-19:

A) Possibility of date changes of the service without additional charge, up to one year after the end of the social emergency (according to availability).
B) Reservations will be charged according to the policies in force at the time of reservations (policies may change depending on the platform where the reservation is made).
C) Regarding reimbursements, they can be made effective up to one year after the end of the emergency in services that the same company provides.